Refunds & Returns
Our Return & Refund Policy
We’re passionate about providing you with the best selection of real food products, carefully curated to help you feel your best. We want you to feel confident with every purchase, and we’re here to assist you every step of the way. Below, you’ll find our return and refund policy, designed for peace of mind while maintaining the integrity of our products.
Perishable Items
To ensure the highest food safety standards, all perishable items are non-refundable. This includes all food and beverage items. Once these products leave our care, we cannot ensure their condition, which means we cannot accept returns or issue refunds. We appreciate your understanding.
Damaged or Defective Items
If your order arrives damaged or defective, we are here to help. Please reach out to us within 24 hours of receiving your order so we can address the issue promptly. Kindly provide us with:
- Your order number
- A brief description of the issue
- A photo of the damaged item and its packaging
We will arrange to pick up the damaged item and offer either a replacement or refund. Please note, claims made after the 24-hour window may not be eligible for a refund or replacement.
Non-Perishable Items
We accept returns of non-perishable items, provided they meet the following criteria:
- The item is unopened, unused, and in its original packaging.
- The return request is made within 14 days of receiving your order.
To initiate a return, simply contact us at returns@upperbodega.com with your order details and the reason for the return. We will provide you with further instructions. Please note that return delivery or shipping fees are the responsibility of the customer unless the product was damaged or defective.
Exchanges
If you’d like to exchange a non-perishable item, we’re happy to help! As long as the item is unopened and still in its original condition, you can request an exchange within 14 days of receiving your order. Please note that additional delivery or shipping fees may apply for exchanges.
Refunds
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be applied to your original payment method. Please keep in mind that original delivery and shipping costs are non-refundable unless the return is due to our mistake.
We’re Here to Help
We value your trust and aim to make every experience a great one. If you have any questions or concerns about your order, please don’t hesitate to reach out! We’re always here to assist you.