Real Snacks

Delivery Options & Timing

What is the cutoff time for same-day delivery?
Please order by 10:00 AM for guaranteed same-day delivery where available. Check delivery options at checkout.

What is the cutoff for scheduled delivery dates by zone?
Please place your order by midnight (12:00 AM) the day before your zone's scheduled delivery date to guarantee delivery.

What are your delivery hours?
We deliver 7 days a week from 9:00 AM to 10:00 PM EDT. Please note that specific delivery days may be limited in some areas.

How long does express delivery take?
Express delivery aims for 1 hour or less from the time your order is confirmed as out for delivery.

How do I know if express or same-day delivery is offered in my region?
Available delivery options are shown during checkout. If same-day delivery is offered, it will also be highlighted in the top-right corner of the screen while Browse.

It is displaying both 'local delivery' and 'shipping' options, and I have refrigerated items. Which one do I choose?
If 'local delivery' is offered for your address, please choose this option regardless of the contents of your order. Local delivery ensures appropriate handling for all items, including perishables.

Can I request a specific delivery time?
You may provide a preferred delivery time in the comments section during checkout. While we always do our best to accommodate these requests, delivery times are subject to route scheduling, order volume, traffic, and weather, so we cannot guarantee specific slots.

When will my order arrive?

-Express Delivery: Within 1 hour of receiving your "out for delivery" notification. 

-Standard/Scheduled Delivery: Please refer to the highlighted green box during checkout for delivery date information specific to your postal region. You can track your order status through your UPPER BODEGA account and will receive tracking information via email once your order is en route.

Costs, Minimums & Zones

Do you offer free delivery? What are the fees?
Delivery costs depend on location and order total:

-Downtown Toronto: $2.99 for orders below $60. Free for orders $60 or more.

-Express Delivery (Downtown Toronto): $6.99.

-Outside Downtown Toronto (within GTA): $5.99. The exact delivery fee is calculated at checkout. Note: A reattempt fee may apply (see question 15).

What areas are eligible for free delivery on orders over $60?
We offer free delivery on orders of $60 or more within downtown Toronto. Please check our delivery zone map to confirm eligibility.

What is your minimum order value?
Your order subtotal (after any discounts) must be $30 or more to proceed to checkout.

Where do you deliver?
We currently deliver throughout the Greater Toronto Area (GTA) and ship throughout Ontario and Quebec.

What if I'm not in your delivery zone?
We are actively expanding! In the meantime:

-You can have your order delivered to a friend, family member, or workplace within our current zone.

-Contact us via email or text – we'll see if we can accommodate your location!

If delivering to a location with specific hours (like an office), please note this in the comments or email us so we can coordinate.

Receiving Your Order

What if I am not home when the delivery arrives?
Please leave detailed instructions in the delivery comments section during checkout specifying a safe and secure place to leave the order (e.g., "Leave with neighbour at Unit 101," "Place securely behind the planter on the porch"). Please see notes below regarding perishable items and failed deliveries.

My order contains refrigerated/frozen items. Is it safe if left outside?
While our deliveries are packed to stay cold during transit, we do not provide ice packs for local delivery and cannot guarantee food safety for perishable items left unattended for extended periods. We strongly recommend ordering refrigerated or frozen items only when someone will be present to receive and store them promptly upon delivery.

What happens if a delivery cannot be completed? (Reattempt Fee)
A $3.99 reattempt fee applies if we cannot complete your delivery due to:

-Inaccessible delivery address (e.g., locked gate, no buzzer info).

-No safe place identified to leave the order (if unattended).

-Customer unavailability during the delivery window when required (e.g., for attended delivery or if no safe drop instructions were provided).

Tracking & Communication

How do I receive updates about my order?

-Text Confirmation: You'll receive a text message asking you to confirm your estimated delivery time/date. You can reply to this message to arrange another time if the proposed one doesn't work (response needed 1 hour prior for downtown, 3 hours prior for other areas).

-Email Notifications: You'll receive emails when your order is out for delivery and once it has been delivered.

-Account: Track order status via your UPPER BODEGA account.

-Delivery Confirmation: You will receive a delivery confirmation link including photos showing where your order was left.

I received a delivery text but didn't get my order. Why?
For orders containing perishable items, we require a confirmation response to the delivery time text before dispatching the order. This ensures someone is available to store items properly. If you did not respond, or responded too late (less than 1 hour before in downtown / 3 hours before elsewhere), your order was likely marked as rescheduled to maintain product quality. Please contact us to arrange a new delivery time.

Post-Delivery Support

What should I do after receiving my order?

-Please promptly store all perishable goods in your fridge or freezer.

-Review your order and report any issues (missing/incorrect items, quality concerns) within 24 hours of delivery via email to hello@upperbodega.com

Delivery Terms & Conditions

These Delivery Terms & Conditions ("Terms") govern the shipment and delivery of orders placed with UPPER BODEGA ("we," "us," "our"). By placing an order with us, you ("customer," "you," "your") agree to these Terms. Please read them carefully.

1. General Delivery Process We arrange for the delivery of products you purchase to the delivery address specified by you during the checkout process. We utilize UPPER BODEGA delivery personnel, third-party platforms like Uber Eats, DoorDash, Canada Post, and other major national or local courier partners to fulfill deliveries. for deliveries within our service areas. Estimated delivery times are provided for convenience only and are not guaranteed.

2. Delivery Address Accuracy You are responsible for providing a complete, accurate, and accessible delivery address. We are not liable for delivery issues or losses resulting from incorrect or incomplete addresses provided by you. Re-delivery fees may apply if an order is returned due to an address error.

3. Proof of Delivery (POD) Our delivery obligation is considered fulfilled upon confirmed delivery to the specified address. Proof of Delivery may include, but is not limited to: * GPS coordinates confirming delivery location and time. * Photographic evidence of the package at the delivery location. * Time-stamped confirmation from the delivery personnel/system. * Signature obtained from a person at the delivery address (if applicable). * Confirmation of delivery into a secure parcel locker or designated mailroom. * Confirmation of handover to a third party (e.g., concierge, security desk) as per Section 5.

4. Authority to Leave / Unattended Delivery Unless signature confirmation is required or requested, you authorize us and our carriers to leave the package at the specified delivery address (e.g., front porch, doorstep) if no one is present to accept it. By authorizing unattended delivery, you acknowledge and accept the risk of theft, loss, or damage after the package has been delivered according to our Proof of Delivery. You are encouraged to select a delivery address where packages can be received securely.

5. Deliveries to Third Parties (Concierge, Mailrooms, Reception, etc.) If your delivery address is an apartment building, condominium, office, or similar location with a concierge, mailroom, reception desk, security personnel, or other designated third-party recipient, you authorize delivery to such party/location. * Confirmed delivery to such a third party/location at your specified address, supported by our Proof of Delivery, constitutes fulfillment of our delivery obligation to you. * Upon confirmed delivery to this designated third party/location, the responsibility and risk of loss or damage to the package transfers to you. * We are not responsible for the handling, security, storage, notification procedures, or potential loss/theft of the package after it has been successfully delivered to the designated third party/location as confirmed by our Proof of Delivery. It is your responsibility to make arrangements for secure receipt and retrieval from such parties/locations.

6. Risk of Loss or Damage The risk of loss and title for items purchased pass to you upon our confirmed delivery to the specified address or designated third party/location, as evidenced by our Proof of Delivery.

7. Lost or Stolen Packages After Confirmed Delivery We are not liable for packages that are lost, stolen, or damaged after confirmed delivery has been made to the correct address or designated third party/location according to our Proof of Delivery. * If you believe your package was stolen after delivery, we recommend you report the incident to your local police department. * If delivery was made to a concierge, mailroom, or similar, please follow up directly with them regarding their handling procedures and investigation. * We will reasonably cooperate by providing you with the Proof of Delivery details to assist in your investigation or claim with third parties (e.g., police, building management, insurance). However, we are generally not obligated to issue a refund or reship the order in these circumstances.

8. Customer Responsibility for Secure Location It is your responsibility to ensure that the delivery location you provide is secure and suitable for receiving packages. By providing delivery instructions (including authorization to leave unattended or deliver to a third party), you accept the risks associated with that location.

9. Claims Process If you have not received your package within the estimated timeframe OR believe there is an issue with the delivery before confirmed delivery (e.g., tracking shows delivered, but you dispute the POD evidence), please contact our Customer Service at hello@upperbodega.com within 24 hours of the expected delivery date. Please provide your order number and details of the issue. We will investigate the matter with our delivery carrier.

10. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.  

11. Amendments We reserve the right to amend these Delivery Terms & Conditions at any time. The version posted on our website at the time of your order will apply to that order.